Cancellation Policy

1. Notice Period: - Cancellations: Clients must provide at least 48 hours’ notice for cancellations to receive a full refund or avoid a fee. Cancellations within 48 hours incur a 50% fee of the session cost. Cancellations within 24 hours or no-shows are charged the full session fee. - Rescheduling: Clients may reschedule once with at least 24 hours’ notice at no additional cost, subject to availability. Additional rescheduling requests incur a $25 fee (adjustable based on your pricing). This accommodates the fast-paced Atlanta real estate market, where flexibility is valued but reliability is critical. 2. Deposits: - A non-refundable deposit (25-50% of the session fee) is required at booking to secure the slot. This deposit is forfeited for cancellations within 48 hours or no-shows but can be applied to a rescheduled session if notice is given within the allowed timeframe. 3. Property Readiness (Real Estate Specific): - Properties must be staged and ready for photography (e.g., clean, decluttered, and accessible). If a property is unprepared, a $50 rescheduling fee may apply, or the shoot may proceed with limited scope, as photographers are not responsible for staging or decluttering. 4. Access to Properties: - For real estate shoots, as a fellow realtor I have access to FMLS and GAMLS Supra lockboxes, which provide streamlined scheduling. If no Supra is available, provide combination codes for other lockboxes in advance. 5. Exceptions: - In cases of emergencies or extreme weather (e.g., storms affecting outdoor headshots or real estate exteriors), fees are waived, and rescheduling is prioritized at no cost. 6. Late Arrivals (Headshots): - Clients arriving more than 15 minutes late for headshot sessions may need to reschedule, with a $25 fee applied. For real estate shoots, late access to the property may result in a partial shoot or rescheduling with a fee. 7. Communication: - All cancellation or rescheduling requests must be submitted in writing (email or text) for documentation. 8. Payment Terms: - Payment is due upon completion and delivery of photos/videos, with a 3.7% convenience fee for credit card, Venmo, or PayPal payments

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